Where are you located?
We are located at 355 Federal Road in Brookfield, CT. We are approximately 0.6 miles up Federal Road from Costo (going toward New Milford), on the right. Located in a strip mall with John’s Best Pizza and Brookfield Nails.
What computers do you work on?
We work with both PC and Mac as well as desktops, laptops, servers, networks, printers, VoIP and many other networked devices.
Do I have to bring my computer to you?
We offer in-shop, on-site, and remote service. If you call us, we can let you know what would be best for your particular computer issue.
How long will it take to repair my computer?
While we cannot guarantee a service time, we generally say 24-48 hours unless parts are needed. For an additional fee, you can request rush service; however, if parts are needed, that may not be feasible due to shipping.
Will I need to drop off anything besides the computer?
Please bring your power cord with your laptop or tablet.
How long is the warranty on the repair?
We offer a 60-day no questions guarantee.
What are your rates?
We charge a $49 diagnostic fee up front before we can provide you an estimate. The diagnostic fee goes towards any repairs.
I own a Small Business and have only one computer, do you have a minimum number to service?
Our target Small Business client will have anywhere from 1 to 30 or more computers. We can customize a service plan to fit your particular needs and budget.
Why do I need back-up on my computer?
At the heart of your computer is a hard drive, which is a physical device with moving parts that are prone to fail. And ALL hard drives fail over time. Make sure your computers are backed up regularly so you don’t lose you precious pictures, documents or business data. Call us and we can guide you or offer a custom solution.
I have too many pop-ups and my computer is slow, can you fix this?
Absolutely! Bring it in and we will clean that up for you and install a superior protection program to greatly reduce the chances of that happening again.
What is the best virus protection for my computer?
Be careful what you click on! Email, websites, and files can all infect your computer. Have us install a protection program to reduce the chances of becoming infected.
What are Managed Services?
There are basically two ways to manage your computers. One is to wait for things to break and sweat about how bad it is, who is going to fix it and when, and how much it is going to cost. The better way is to have someone on retainer who monitors and manages your computers and network for you. The best way is to hire us! We put our managed service clients first. We call it worry-free service.
VoIP – Why is this good/better for business?
IP phone services integrates your telephones with your business. You can set up your phones to email you messages, locate your clients quickly in your database, follow you when you leave the office and a whole lot more! Call us and we will show you how.